Terms of Service

1. Acceptance of Terms

By accessing and using Trustfeedback, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Description of Service

Trustfeedback provides a platform for consumers to share authentic reviews about businesses, products, and services, and for businesses to respond to and manage their online reputation. We facilitate transparent communication between consumers and businesses.

3. User Accounts

To use certain features of our platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4. Review Guidelines

When writing reviews, you must:

• Base reviews on genuine personal experiences with the business
• Provide honest, accurate, and factual information
• Not include offensive, defamatory, or discriminatory content
• Not disclose private information about individuals or businesses
• Not attempt to manipulate ratings or submit fake reviews
• Not include promotional content or spam

5. Business Accounts

Businesses using our platform agree to:

• Verify ownership or authorization to represent the business
• Respond professionally to reviews and feedback
• Not solicit fake positive reviews or negative reviews of competitors
• Not threaten or intimidate reviewers
• Comply with all applicable laws and regulations

6. Content Ownership and License

You retain ownership of content you submit to our platform. However, by submitting content, you grant Trustfeedback a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for the purpose of operating and promoting our platform.

7. Content Moderation

We reserve the right to remove or modify content that violates these terms or our community guidelines. We may also suspend or terminate accounts that repeatedly violate our policies. However, we are not obligated to monitor all content on the platform.

8. Prohibited Activities

You may not:

• Use automated systems to scrape or collect data from our platform
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the platform
• Impersonate others or misrepresent your identity
• Use the platform for illegal purposes

9. Disclaimer of Warranties

Trustfeedback is provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of any content on the platform. We are not responsible for verifying the truth of reviews or resolving disputes between users and businesses.

10. Limitation of Liability

To the maximum extent permitted by law, Trustfeedback shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to lost profits, data loss, or business interruption.

11. Indemnification

You agree to indemnify and hold Trustfeedback harmless from any claims, damages, losses, or expenses arising from your use of the platform, your content, or your violation of these terms.

12. Changes to Terms

We may modify these terms at any time. We will notify users of material changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the new terms.

13. Termination

We may terminate or suspend your account at any time for violation of these terms or for any other reason at our discretion. You may also terminate your account at any time by contacting us.

14. Contact Information

If you have questions about these Terms of Service, please contact us at legal@trustfeedback.com.