Terms of Service

Last updated: January 2025

Acceptance of Terms

By accessing and using TrustFeedback, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our service.

Description of Services

TrustFeedback provides a platform for businesses to collect, manage, and display customer reviews. We offer tools for review collection, verification, response management, and analytics. Our services are provided 'as is' and we reserve the right to modify or discontinue services at any time.

User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

  • Maintaining the security of your account and password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

Review Guidelines

All reviews submitted through our platform must:

  • Be based on genuine customer experiences
  • Be honest, accurate, and not misleading
  • Not contain offensive, defamatory, or inappropriate content
  • Not violate any laws or third-party rights
  • Not contain promotional content or spam

Prohibited Activities

You may not:

  • Submit fake or fraudulent reviews
  • Manipulate ratings or review content
  • Use the platform for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the platform's functionality
  • Collect user information without consent

Termination

We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the service will immediately cease.

Limitation of Liability

TrustFeedback shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Our total liability shall not exceed the amount you paid us in the past twelve months.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform. Your continued use of the service after such modifications constitutes acceptance of the updated terms.